Customers often ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right.
AUTHORIZATION FOR RETURN OR REPLACEMENT
To obtain authorization to return a defective item for credit or replacement, simply email with in 5 days of receiving purchase. Non-defective merchandise returns will incur a 20% restocking fee, and must also be returned within10 days of receiving purchase.
CONDITIONS
Non-defective merchandise must meet the following conditions to qualify for return acceptance.
a. Merchandise must be in its original minimum inner pack quantity, as shipped by use. Broken quantity inner packs are not returnable.
b. Sample items are not returnable.
c. Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.
Returns which do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged.
ITEMS WITH GUARANTEES OR WARRANTIES
If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.
ITEMS DAMAGED DURING SHIPMENT
All merchandise damaged during shipment is covered by the shipper if you purchased insurance. If you receive merchandise damaged during shipping, please contact us by email within 10 days of the date of shipment of your order, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S.Parcel Post, and trucking lines, must be complied with or they may deny your claim.
